If there’s a quality issue, the product has expired, there’s a defect in the packaging resulting in damage, or the wrong item is delivered, please contact us via email or call our customer service number with the details of your concern. When reaching out, kindly provide the following information:
Please note that any concerns must be reported to us within twenty-four (24) hours of delivery. We will make every effort to address your issue and provide feedback as soon as possible. Complaints made after the twenty-four (24) hour period will not be accepted.
You can reach us at [CUSTOMER CARE EMAIL] or by calling [CUSTOMER CARE PHONE NUMBER] from 9 am to 6 pm every day of the week. If your concern is validated, we will send you a return shipping label along with instructions on how and where to send your package. Any product returned without prior approval and without the designated return shipping label will not be accepted.
Once we receive your return package, we will acknowledge its arrival. After physically inspecting the item, if your concern is found to be genuine, our team will contact you and provide a coupon code equivalent to the product’s value. You can use this coupon code to make purchases on the Atopic Dermocare (Energia) website for the same amount. Please note that terms and conditions apply, and cash refunds are not available.
If you haven’t received your order but received an email or SMS notification saying it has been delivered, please notify us via email or call our customer service within twenty-four (24) hours of receiving the notice. We will investigate your concern, and upon confirmation of its validity, our team will address the issue appropriately.
